Returns Policy

Returns Policy

What if I am not happy with the Item when I receive it ?  Do you have a return policy ?

Yes! Customer satisfaction is extremely important to us. We have a 30 Days Money Back, No-Questions-Asked policy for most items. 

If you're not 100% happy simply let us know and return the item in original condition and packaging. We'll send you a full refund (excluding postage) promptly and courteously - No Questions Asked.

Please contact us if you have questions about your purchase, if there is a problem we will work with you to correct it. 

What if the product I bought is faulty?

In the unlikely event that this happens, please email us ASAP so we can arrange return of the item for a full refund or replacement which ever you prefer.

What if I receive the wrong item?

On the rare occasion there can be a mix up and the wrong item gets picked. If this happens with your order, please send us a quick email to let us know and we will get it sorted out for you ASAP. 
Returning the item is free of charge for you, and we will give full details when you contact us

Where are items returned to?

Our postal Address is:

Quilting Australia

PO Box 688

Brentford Square   Victoria    3131

Please contact us HERE  or call us on 0452 471 676 Monday to Friday 8am to 6pm